To advance the independence, productivity, and full citizenship of people with cerebral palsy and other disabilities.
Employment Connection Offers Free Customer Service Training
United Cerebral Palsy Association of Greater Suffolk’s “The Employment Connection” recently held the first of three Professional Certification Customer Service Training programs for a dozen individuals with disabilities. The free training program, which met for 30 hours over three weeks, focused on skills, training, and customer interactions in the workplace.
A professional trainer, from the Dale Carnegie Institute, facilitated individuals mastering the course material through interactive media, role-playing, traditional learning methods, and many real life examples. At the conclusion of the training, participants took a national exam and were awarded the National Professional Certification in Customer Service, which is recognized by employers nationwide. Students also received resume preparation and job placement assistance.
The Employment Connection is able to offer this Customer Service Certification program to individuals with disabilities looking to return to the workplace thanks to a generous grant from Bank of America. “After the success of the first program, we look forward to offering future sessions and to continue helping individuals with disabilities find meaningful employment,” said Roberta Kushner, Coordinator of Vocational Rehabilitation Services at UCP of Suffolk.
The Employment Connection has been providing nationally accredited employment services for over 25 years. It is a full service resource dedicated to assisting job seekers with disabilities in developing career opportunities and employers in meeting their hiring needs. Visit http://www.theemploymentconnect.com or call 631-232-0011 ext. 535 for more information on upcoming sessions.